Cancellation policy

Cancellation Policy for Right Vape's Subscription Service

1. Right Vape's Subscription Service allows customers to enjoy a convenient and hassle-free vaping experience. However, we understand that circumstances may change, and you may need to cancel your subscription. This document outlines our cancellation policy to ensure a transparent and fair process for all our customers.

2. Subscription Cancellation: Customers can cancel their Right Vape's Subscription Service at any time. To initiate the cancellation process, customers should contact our customer support team through the provided channels. Please note that cancellations cannot be requested through our website or mobile app.

3. Refunds: Right Vape's Subscription Service operates on a prepaid basis. If a cancellation request is made before the next billing cycle, customers will not be charged for the upcoming period. However, please note that we do not offer refunds for any unused portion of a prepaid subscription.

4. Cancellation Charges: Right Vape's Subscription Service does not impose any cancellation charges. Customers are free to cancel their subscriptions without incurring any additional fees or penalties.

5. Termination of Service: In certain circumstances, Right Vape reserves the right to terminate a customer's subscription. This may occur if a customer violates our terms and conditions, engages in fraudulent activities, or abuses our services. In such cases, the subscription will be immediately terminated, and no refunds will be provided.

6. Communication: Right Vape will confirm the cancellation request via email or any other approved communication channel. It is the customer's responsibility to ensure that the cancellation request has been received and processed. If the customer does not receive a confirmation within a reasonable period, they should contact our customer support team for further assistance.

7. Subscription Reactivation: Should you change your mind and wish to reactivate your subscription after cancellation, you can do so by contacting our customer support team. However, please note that reactivation may be subject to availability and any applicable pricing changes.

8. Changes to the Cancellation Policy: Right Vape reserves the right to modify or update this cancellation policy at any time without prior notice. Customers will be notified of any changes through email or other approved communication channels. It is the customer's responsibility to review the cancellation policy periodically and stay informed about any updates.

9. Contact Information: For any questions, concerns, or cancellation requests related to Right Vape's Subscription Service, please contact our customer support team via email at info@rightvape.co.uk or by phone at 01604 212078.

Please note that this cancellation policy applies only to Right Vape's Subscription Service and does not cover any other products or services offered by Right Vape.